Returns & Exchanges
Returns
Our returns policy
We want you to love everything you purchase from VOITED and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days* and we’ll issue you a refund for the product.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
What to do if you need to return a product:
Step 1:
Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.
Please note: If you don't have the order number, please include your name, email address and a description of the product.
Step 2:
Post your return to:
Europe :
VOITED
Schleifweg 3
74257 Untereisesheim
Germany
International orders:
We apologise but we are unable to process exchanges for orders outside of the EU. If you have received a defective or incorrect item, please contact customercare@voited.com.
Step 3:
Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).
Customer Service
Do you need assistance?
Customer Service is here to help. You can email us at customercare@voited.com.