Returns & Exchanges
Returns
Our returns policy
We want you to love everything you purchase from VOITED and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
What to do if you need to return a product:
Step 1:
Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.
Please note: If you don't have the order number, please include your name, email address and a description of the product.
Step 2:
Post your return to:
Europe :
VOITED
Schleifweg 3
74257 Untereisesheim
Germany
International orders:
We apologise but we are unable to process exchanges for orders outside of the EU. If you have received a defective or incorrect item, please contact customercare@voited.com.
Step 3:
Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).
Exchanges
To exchange an item for something else, you’ll need to return the item you would like to exchange back to us first. After we get the item back, we’ll send you an electronic gift card for the equivalent value which you can use to place a new order.
Keep an eye on your inbox - the gift card will be sent to the email address attached to the original order. We’ll also include the shipping cost for the original order in the value of the gift card, so you don’t have to pay shipping twice. Please note, the cost to ship back the original item is the responsibility of the customer.
What to do if you need to exchange a product:
Step 1:
Return the original order by following the instructions above.
Step 2:
Once received, we’ll email you with a gift card code including the shipping cost of the original order to use for store credit so you can place your new order.
Customer Service
Do you need assistance?
Customer Service is here to help. You can email us at customercare@voited.com.