Returns & Exchanges

Returns

Our returns policy

We want you to love everything you purchase from VOITED and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days* and we’ll issue you a refund for the product.

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.

*Extended returns policy - Festive shopping period 2023:
An extended returns policy will be applicable to all orders placed after 1st November. Refunds will be processed for all returns received by Friday 19th January 2024.

What to do if you need to return a product:

Step 1:

Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.

DOWNLOAD A RETURN FORM

Please note: If you don't have the order number, please include your name, email address and a description of the product.

Step 2:

Post your return to:

Europe :

VOITED
Schleifweg 3
74257 Untereisesheim
Germany

International orders:

We apologise but we are unable to process exchanges for orders outside of the EU. If you have received a defective or incorrect item, please contact customercare@voited.com.

Step 3:

Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).

Exchanges

It is possible to exchange your item for an item of equal or lower value:

  • Please follow all the above steps and choose "exchange" in your return form as a reason.
  • Please include details of the item you would like to change to and the size you would like (if relevant).
  • It is possible the item you would like to change to may not be available
    at the time we process your exchange request. In this instance a member
    of our customer care team will be in contact to see if you would like an
    alternative or a refund.
  • If the item you would like to change to is a lower price than the price of the original item a part refund will be made.

Customer Service

Do you need assistance?

Customer Service is here to help. You can email us at customercare@voited.com.